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Customer App

[/vc_column_text][vc_tta_accordion style=”modern” color=”green” active_section=”Customerapp” collapsible_all=”true”][vc_tta_section title=”Load Your App with Money” tab_id=”loadapp”][vc_column_text]

How to load your app with your credit card

[/vc_column_text][vc_video link=”https://youtu.be/af2_afzUoHU” el_width=”80″][/vc_tta_section][vc_tta_section title=”Manually Refresh Your App” tab_id=”refresh”][vc_column_text]

How to manually refresh your app to display new points, your new balance or a new reward.

[/vc_column_text][vc_video link=”https://youtu.be/VnHe3T5UXF8″ el_width=”80″][/vc_tta_section][vc_tta_section title=”How To Transfer Your Balance” tab_id=”transfer”][vc_column_text]

How to transfer your balance to a friend, family member or colleague.

[/vc_column_text][vc_video link=”https://youtu.be/MwLEGjJ9DQ8″ el_width=”80″][/vc_tta_section][vc_tta_section title=”Set Up Auto Reload” tab_id=”reload”][vc_column_text]

How to auto reload your eCard the way you want.

[/vc_column_text][vc_video link=”https://youtu.be/DV0aZxRv9hQ” el_width=”80″][/vc_tta_section][vc_tta_section title=”Edit Settings” tab_id=”settings”][vc_column_text]

How to edit your profile, password, PIN & notifications

[/vc_column_text][vc_video link=”https://youtu.be/KFsXBKTHis4″ el_width=”80″][/vc_tta_section][vc_tta_section title=”Redeem a Reward or Coupon” tab_id=”redeem”][vc_column_text]

How you redeem a reward, coupon or offer from the customer-facing app

[/vc_column_text][vc_video link=”https://youtu.be/37LorVNhndI” el_width=”80″][/vc_tta_section][vc_tta_section title=”Reset Your Password” tab_id=”reset”][vc_column_text]

How to Reset your Password

If you do not have access to your email address send us an email to support@uBrand.app with your name, mobile number and the name of the app you are trying to log into.[/vc_column_text][vc_video link=”https://youtu.be/Fk6XEURwIRo” el_width=”80″][/vc_tta_section][vc_tta_section title=”Refer A Friend” tab_id=”refer”][vc_column_text]

How to Refer A Friend

[/vc_column_text][vc_video link=”https://youtu.be/HkZi0bdjQb8″ el_width=”80″][/vc_tta_section][vc_tta_section title=”Delete a Credit Card” tab_id=”DeleteCC”][vc_column_text]

How to Delete a Credit Card from Your App

[/vc_column_text][vc_video link=”https://youtu.be/mzTWMcAIhMM” el_width=”80″][/vc_tta_section][vc_tta_section title=”View Your History” tab_id=”history”][vc_column_text]

How to view your history in your app

[/vc_column_text][vc_video link=”https://youtu.be/Ys2X2A1Ihpk” el_width=”80″][/vc_tta_section][vc_tta_section title=”Four (4) Digit PIN – CHANGE” tab_id=”ChangePIN”][vc_column_text]

How to change your four (4) digit PIN

[/vc_column_text][vc_video link=”https://youtu.be/xWOEFLjNRs8″ el_width=”80″][/vc_tta_section][vc_tta_section title=”Forgot PIN and need to reset” tab_id=”ResetPIN”][vc_column_text]

How to reset your four (4) digit PIN

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BOA apps (Back Office App for staff)

[/vc_column_text][vc_tta_accordion style=”modern” color=”green” active_section=”” collapsible_all=”true”][vc_tta_section title=”Load Money or Points onto your Customer’s App” tab_id=”loadboa”][vc_column_text]

How to load your customer’s app with dollars or points.

[/vc_column_text][vc_video link=”https://youtu.be/WEb0s92HMBs” align=”center”][/vc_tta_section][vc_tta_section title=”Confirm Payments from Customers” tab_id=”confirm”][vc_column_text]

Receive payments from customers

[/vc_column_text][vc_video link=”https://youtu.be/3FjYbwsr-As”][/vc_tta_section][vc_tta_section title=”Decline a Customer Payment” tab_id=”decline”][vc_column_text]

How to decline a customer’s payment

[/vc_column_text][vc_video link=”https://youtu.be/QoFDRpnbqII”][/vc_tta_section][vc_tta_section title=”Tipping Functionality (if enabled)” tab_id=”tipping”][vc_column_text]

How staff can see and redeem TIPS

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Squirrel

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How to load your customer’s app with dollars or points inside Squirrel.

[/vc_column_text][vc_video link=”https://youtu.be/9k-cOdLCLr0″ align=”center”][/vc_tta_section][vc_tta_section title=”Verify an App Payment or a Tip from the Squirrel POS” tab_id=”verifybutton”][vc_column_text]

How to verify a payment made by the app if the check does not close in Squirrel or to see your TIP.

[/vc_column_text][vc_video link=”https://youtu.be/27r7ft5R_Aw” align=”center”][/vc_tta_section][vc_tta_section title=”How to Add a Verify Button to your Squirrel POS” tab_id=”addverify”][vc_column_text]

How to add a Verify button to your terminals from the Squirrel PC

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Merchant Admin

[/vc_column_text][vc_tta_accordion style=”modern” color=”green” active_section=”” collapsible_all=”true”][vc_tta_section title=”Send Promotions” tab_id=”promotions”][vc_column_text]Send any of the following to your existing customers or to a list.

  • eCard
  • Points
  • Dollars
  • Coupons
  • Push Notifications

[/vc_column_text][vc_video link=”https://youtu.be/AXmGUuxW3_4″][/vc_tta_section][vc_tta_section title=”Stripe API keys” tab_id=”stripe”][vc_column_text]Make sure you are grabbing (copying) your LIVE API KEYS[/vc_column_text][vc_video link=”https://youtu.be/OqCCulRc-Ls” el_width=”80″ align=”center”][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Informational

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The uBrand App Story, how the app works and why

[/vc_column_text][vc_video link=”https://youtu.be/_EE1uJu2P0M” el_width=”80″ align=”center”][/vc_tta_section][vc_tta_section title=”Discover the power” tab_id=”ecards”][vc_column_text]

Of electronic gift cards

[/vc_column_text][vc_video link=”https://youtu.be/8xfVm16q8GA” el_width=”80″ align=”center”][/vc_tta_section][vc_tta_section title=”Meet Jude” tab_id=”Jude”][vc_column_text]

Jude owns a shop…

[/vc_column_text][vc_video link=”https://youtu.be/rRWscgLZbHk” el_width=”80″ align=”center”][/vc_tta_section][vc_tta_section title=”Meet Evelyn” tab_id=”Evelyn”][vc_column_text]

Evelyn walks into a store…

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